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Knightmovers Data Privacy Statement

Knightmovers Removals and Storage Ltd is committed to preserving the privacy of all our customers, we understand that your privacy is very important to you.

When we collect your personal information, we follow straightforward principles and are clear about the data we are collecting and why.

Please note that Knightmovers Removals and Storage Ltd reserves the right to update or change this privacy notice at any time.  If the changes take place during our contract with yourselves, we will notify you of the changes and provide you with our new data privacy policy.

All our employees who handle personal data have agreed to the terms of our Data Protection Policy and have a responsibility to comply with it accordingly.

Information we collect from yourself

When you contact us via Knightmovers Removals and Storage Ltd you will be asked to provide certain information about yourself.  It is the nature of the services we provide that requires us to collect and process personal data.

We will keep the data we collect to a minimum, it will include: –

*Your name

*Email address

*Telephone number/s (Mobile/Landline)

*Origin and Destination Addresses

We may also collect information about you from e-mails or letters you send to us or from telephone calls with you.  If you are requiring European or an international move it may necessitate us to collect further information along with an image of your passport.

If you are unable or choose not to provide us with your personal data, we will try to provide the service you have requested but it may not be possible.

Please note: – Do not provide us with the personal data of anyone else without their permission, unless you have obtained the explicit consent from that person. We prefer for this consent to be in writing from the person in question.

How your data is used

We retain your personal data only for as long as is necessary to deliver you our service. Under certain circumstances we will retain your personal data longer i.e. if it is part of an accounting record, which we are obliged to retain for 6 years. When archived, your record will be in an archived state which means access to them is restricted.

After that, unless we need it for a specific investigation, we securely destroy all your personal data records in line with our retention schedule.

Disclosing Personal Data

If another organisation helps us to provide your service, we’ll also make your personal data available to them. If this involves transferring information to a country not recognised by the Information Commissioner’s Office as providing equivalent protection, we’ll use additional safeguards approved by UK or EU regulations.

We will only disclose your personal data to third parties in circumstances that are necessary for delivering the service agreed with you.

If there are attacks on our services, or other criminal activity, we may share information with the police or similar public body.

We understand that, no data transmission over the internet or any other network can be guaranteed as 100% secure, but we take suitable steps to try to protect the security of your personal data.  Knightmovers have installed software which will scan for malware and viruses on our network.

All Knightmovers staff are required to ensure that any paper files not in current use are stored securely when offices are unoccupied. Any paper documentation containing personal data is shredded once it becomes unnecessary.

Inaccuracies and corrections

We would like to keep your personal data accurate and up to date. If you become aware of any errors, noted on our correspondence with you then please let us know by phoning or emailing us.

Exercise your rights

Under the Data Protection Act (GDPR) you have certain rights over your personal data that we hold:

– To receive a copy of your personal data that we hold
– To ask us to correct any errors
– To delete it once we no longer need it.

If you have any concerns or queries in regard to this Privacy Statement, please contact The Office Manager at Knightmovers Removals and Storage Ltd on 01341 241 766 or email services@knightmovers.co.uk

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